1. Cancellation Policy: If you need to cancel your booking, please do so at least 24 hours before the scheduled pick-up time to receive a full refund. Cancellations made within 24 hours of the pick-up time may be subject to a cancellation fee.
2. Refund Process: Once your cancellation is confirmed within the specified timeframe, we’ll process your refund to the original payment method used during booking. Refunds typically take 3-5 business days to reflect in your account.
3. No-Show Policy: In the event of a no-show without prior cancellation, refunds may not be applicable. We understand that unexpected situations can arise, so please reach out to us if you encounter any issues.
4. Exceptional Circumstances: We always strive to accommodate our customers to the best of our ability. If you believe your situation warrants special consideration, please contact us directly, and we’ll work with you to find a suitable solution.
Our goal is to provide a transparent and fair refund policy that aligns with our commitment to excellent customer service. If you have any questions or need further assistance, don't hesitate to reach out! 🐾🚗✨